![Customer Service Carrot and Stick](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog12201298/Customer_Service_Carrot_and_Stick_3qxh5h_300x300.jpg)
While corporations are trying to figure out how to use the Social Media carrot to entice their customers to buy, their customers are using a powerful Social Media stick when it comes to expressing their disappointment and dissatisfaction.
In the olden days, corporate policy may have been the customer is always right. Today it is a bit different.
Version: 20240731
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